Customer Focus

• Understanding the needs of internal and external customers i.e. service providers and service seekers and the objectives of providing these services
• Listening to customers and assigning highest priorities to their satisfaction
• Focussing on customer rather than personal needs
• Looking at work issues from customer's point of view

Empathy

• Appreciating other's perspective, feelings and concerns
• Sensitivity to needs and motives of other people
• Understanding the impact of his/her action on others

Integrity

• Consistency of actions and behavior
• Demonstration of intellectual and financial integrity
• Following commitments and assuming responsibility for mistakes

Teamwork

• Willingness and ability to share responsibility and take ownership of the team's output
• Flexible and accommodative nature
• Understanding the impact of every action on the team members
• Breaking down barriers and network across team functions and layers
• Trusting others and encouraging good behavior
• Concern for totality (results) rather than only parts (tasks) Investing in personal growth and development of each team member
• Encouraging and promoting shared ownership and team's vision and goals